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FAQs

What editing software is recommended/required?

Users should have access to Adobe Photoshop. In order to ensure that there are no issues with any of the content, the most up-to-date version of this editing software is best.  We recommend the "Creative Cloud" iterations.

Some actions, overlays, and steps taken will NOT work with Photoshop Elements.  Users will need the full version of Photoshop to achieve the results seen in our tutorials.

For some of the add-ins in my images I use Pixelsquid.

 

I'm having issues accessing the content/loading the site.

Many users experience issues depending on the browser they are utilizing to access the site.  Please note that Google Chrome is the most compatible with our hosting site.

 

The videos are blurry, and I'm having trouble reading some of the information. How do I fix this?

Our tutorial videos have been viewed on multiple devices, via multiple platforms, browsers, and internet providers.  If you are having an issue with video quality, it is most likely an isolated event.  Please first check that you have the highest viewing quality selected in the viewer menu.  You can do this by clicking on the settings wheel on the bottom panel.

If this doesn't help, please wait a bit as it is most likely an internet provider issue.  Slow internet can cause poor video quality.

 

Do you offer refunds?

We have a strict "no refunds" policy due to the nature of our digital products.

 

I want to ask a follow up question about one of the videos or tutorials.  How do I do that go about asking?

Instructors cannot provide additional information free-of-charge.  However, you can join our private Facebook group and ask fellow members your questions.

 

Where are the Terms Of Services for your products located?

You can find our Terms Of Service by simply clicking this link: Amanda Colgan Photography & Education: Terms Of Service